Support

PrintFaqtory Technical Support.

The PrintFaqtory support team provides unlimited technical support for both registered and evaluation versions of PrintFaqtory (registered users take precedence). What is not covered by technical support is the configuration of databases and reports. Whilst we will certainly answer new customers inquiries if they are stuck on a particular problem relating to a report, technical support will not configure a database as a support request. For this service we supply a chargeable, on-line database configuration service with prices starting from just US$50. Click here for details.

To request technical support, please complete the form below giving a full description of your problem and the the actions taken to produce the problem.

Non-Registered Users: If you are evaluating PrintFaqtory, complete the fields in RED below.

First Name

Company

Last Name

E-mail

Software Version

From the main menu, Help>About.

Full description of the Problem including any error messages.

Registered Users: If you have purchased PrintFaqtory, enter your Reference No. below.

Purchase Reference No.

If your problem is related to a report, upload the report file as saved by PrintFaqtory. How to...

You will probably also need to upload the SQL database file as saved by PrintFaqtory. How to...

Existing Support No.

For updating an existing support incident.

Forgotten your number? Click here.

Saving Reports for uploading to technical support.

When the report has been captured by PrintFaqtory and is displayed in the ‘Raw Print Data’ tab, it needs to be saved to your hard disk. Note, do not use any other application other then PrintFaqtory to capture and save the report as only PrintFaqtory will preserve all the original formatting and control codes.

The raw report data as captured by PrintFaqtory (above). When the report has been captured click on the save icon to save the report to your hard disk.

Once the report has been saved, you can then upload it as part of your support request.

Saving the Database SQL file for uploading to Technical Support.

From the main menu, select ‘Help>Technical Support’ the screen below opens.

Select the Document Type that is causing a problem and click the ‘Generate SQL File’ button. The ‘Save File’ screen below opens. Select the location and name for this file and click ‘Save’.

Once the SQL file has been saved, you can then upload it as part of your support request.